Service Provider Success

"Red Condor is a nice fusion of the two types of approaches.
On one hand, we have the appliances in our data center. We can feed these servers and take care of them. We can drive the software that is running on those servers. We also have a deeper level of support from Red Condor. We have the control because we have the servers in house, we can watch the traffic and monitor the load. Plus, we have a partner that can monitor the software and service and help us to identify service issues. At the end of the day, we chose a partner that was interested in our business, would listen to us, and make changes based upon our needs."

- Jason Baker, Chief Technology Officer

"Red Condor has allowed us to reduce our customer service calls to almost a non- existent level,
and I can count the number of viruses we’ve had to deal with one hand. It has drastically allowed us to improve our level of customer service, reduce service time and operational costs, and we are passing those savings on to our customers."

- Dino Milani, Senior Network Technician

"I rarely see spam make it to our inboxes,
and if it does, Red Condor is quick to make any adjustments to the hands-off monitoring. The systems work, and our customers that used to just live with the annoyance of spam, have also noticed. When we rolled out MAG, customers would email us saying, ‘I don’t know what you’ve done, but thank you.’ Honestly, the only time we think about the Red Condor appliance is when Red Condor sends us an email or calls us when customer support recognizes that something may be wrong with our system. The combination of extremely effective, yet invisible solutions with very accessible support made Red Condor the right partner for Hancock and our customers."

- Ross Ferson, Network Operations Access Supervisor

"Red Condor filters better, and its spam digest and user interface have been really helpful to our department and customers.
The solution is much easier to use and manage for our IT staff, as well as our customers, who worry much less about spam. Overall we have been really pleased with Red Condor. It is an exceptional performing spam filter, and it has allowed us to make tremendous strides in eliminating email-related customer concerns."

- John Ketelhut, Internet Support Services Supervisor

"Because of how effective Red Condor is
at blocking spam at the gateway, we were able to recycle two of our multi-processor, multi-gigs-of-ram servers and turn off a third server that were being used just to manage spam. When we switched over to Red Condor, the dozens of daily calls related to spam also went away, which freed up tremendous time resources among our administrative and technical support teams."

- Adam Ring, System Administrator